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Delivery.
Last updated 12 November 2026
Free on every order
Delivery is free on every order, anywhere in the UK. There is no minimum spend.
Made to order
We make your plates to order in our Harrow workshop and send them within 3–5 working days of your order being confirmed, to the address you give at checkout. Please check the address carefully before you pay.
Tracking
We email you when your order is on its way, with a link to track it.
Need them quickly?
Call us on 020 8616 1655 before you order and we will tell you what we can do, including whether we can make them the same day.
Damaged in the post
If your plates arrive damaged, call us with a photo and we will make and send new ones.
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Returns & refunds.
Last updated 12 November 2026
No refunds once you've ordered
Every plate is made to order with your registration, so once you've placed your order we can't cancel it or give a refund. The usual 14-day right to cancel doesn't apply to personalised items like number plates.
Check before you pay
Please check your registration, style, size and delivery address carefully before you pay. We make your plates exactly as you order them, so if there's a mistake in your order, we can't change it or refund it.
Faulty plates or our mistake
If a plate is faulty, or we made a mistake with your order, call us with a photo. We will make and send new plates free of charge. If we can't put it right, we will refund you. This doesn't affect your legal rights.
3-year guarantee
Every plate we make comes with a 3-year guarantee, on top of your legal rights.
Documents
We can only supply road legal plates when you have shown us proof the registration is yours and photo ID. Not providing your documents isn't a reason for a refund.
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Terms of sale.
Last updated 12 November 2026
Who we are
Number Plate Master Ltd, a company registered in England, company number 15172440. Registered office and shop: Unit 1-2, South Harrow Market, Harrow HA2 0EU. Phone 020 8616 1655. Number Plate Master is a DVLA registered number plate supplier.
Prices
All prices are in pounds. You pay the price shown in your basket when you check out. Delivery in the UK is free.
Your order
When you pay, we email you to confirm your order. Our agreement with you starts then. Please check your registration, style and size before you pay, because we make your plates exactly as you order them. Once you've ordered, we can't cancel, change or refund your order unless your plates are faulty or we made a mistake. See Returns & refunds.
Road legal plates
The law says we must see proof the registration is yours (such as your V5C logbook) and photo ID before supplying road legal plates. You must only order plates for a registration you are entitled to use, and the details you give us must be true.
Show plates
Show plates are for car shows and display only. They are not legal on the road.
Guarantee and your rights
Every plate comes with a 3-year guarantee. See Returns & refunds for faulty plates. Nothing in these terms affects your legal rights as a consumer.
The law
These terms are governed by the law of England and Wales.
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Privacy.
Last updated 12 November 2026
Who we are
Number Plate Master Ltd (company number 15172440), Unit 1-2, South Harrow Market, Harrow HA2 0EU. Phone 020 8616 1655. We decide how your information is used, so we are responsible for it under UK data protection law.
What we collect
- Your name, email, mobile number and delivery address.
- Your registration and the plates you order.
- Photos of your documents: proof the registration is yours and photo ID.
- Anything you tell us when you call or message us.
We never see or keep your card number. Payments are taken by Stripe on its own secure page.
Why we use it
- To make and send your order, and help you with it afterwards.
- Because the law asks us to. As a registered number plate supplier, we must check your documents and keep a record of each sale.
- To answer your questions and prevent fraud.
We don't sell your information. We only send you marketing emails if you have agreed to them.
Who we share it with
Only the companies we need to run the shop: Stripe for payments, the company that delivers your plates, and the companies that host our website and email. The DVLA and the police can ask to see our sales records, and we must show them.
How long we keep it
We keep the record of each sale, including your documents, for 3 years, because the law requires it. Then we delete it.
On your device
This website remembers your basket and the plate you are building in your own browser, so they are still there when you come back. It doesn't use advertising or tracking cookies. Our fonts load from Google Fonts, which means Google sees your device's internet address.
Your rights
You can ask for a copy of the information we hold about you, ask us to correct it, or ask us to delete it. We can't delete sale records the law says we must keep. To ask, call us on 020 8616 1655 or write to us at the shop. If you're unhappy with how we use your information, you can complain to the Information Commissioner's Office at ico.org.uk.
